REFUND & RETURNS POLICY
Clear guidance for return requests, exchanges, cancellations and approved refunds.
Last updated: [15-08-2026]
Complete These Terms Before Publishing
This layout does not invent binding store terms. Replace every bracketed item with the approved policy:
- [RETURN REQUEST WINDOW]
- [ELIGIBLE ITEM CONDITIONS]
- [EXCHANGE RULES]
- [REFUND PROCESSING TIME]
- [RETURN SHIPPING RESPONSIBILITY]
- [APPROVED RETURN ADDRESS / INSTRUCTIONS]
Contact Us First
Do not send any product back without first contacting USWA Apparel customer service. A return sent without instructions may not be identifiable or processable.
What to include in your request
- Your full name
- Order number
- Product name, size and colour
- A clear description of the issue or reason for the request
- Photos of the item and packaging, when relevant and available
- Your preferred contact details
Email: info@uswaapparel.com
Phone: +92 307 645 6546
How a Request Is Reviewed
Contact Support
Send the order details and explain the return, exchange or refund request.
Eligibility Review
Eligibility depends on the order type, item condition and the applicable approved terms.
Follow Instructions
If accepted, follow the return or evidence instructions provided by customer service.
Resolution
An approved exchange, store resolution or refund is handled under the confirmed policy terms.
Returns, Exchanges & Refunds
A request must be made within [RETURN REQUEST WINDOW]. Eligibility depends on the order type, product condition and approved store terms. Products must meet [ELIGIBLE ITEM CONDITIONS]. Contact customer service before returning anything.
Exchange availability is subject to [EXCHANGE RULES], product availability and review of the original item. Do not send an item back until instructions are provided.
Contact us with your order number, item details, a description of the problem and relevant photos when available. The team will review the request and provide next steps under the approved terms.
Custom or bulk orders—including custom colours, logos, private labels, size combinations or packaging—may have different return, cancellation and refund eligibility. Minimum custom order quantity is 20 pieces. Add the final custom-order policy here: [CUSTOM ORDER TERMS].
Contact us as soon as possible. Whether a change or cancellation can be accepted depends on the order’s current processing or production status. Add any fees or cut-off rules here: [CANCELLATION TERMS].
If a refund is approved, it will be handled using [REFUND METHOD] within [REFUND PROCESSING TIME]. Any bank or payment-provider posting time should be stated separately if applicable.
Return shipping responsibility: [RETURN SHIPPING RESPONSIBILITY]. Approved return destination and instructions: [APPROVED RETURN ADDRESS / INSTRUCTIONS]. Never publish a private or unconfirmed address.
Do Not Send Unapproved Returns
Always wait for customer-service instructions. This helps protect your parcel and allows the team to identify the order correctly.
Policy Terms Control Eligibility
Contacting customer service does not automatically approve a return, exchange, cancellation or refund. Each request is reviewed under the published terms.
Start With Customer Service
Include your full name, order number and complete product details so the team can review your request.
